Last Updated: 18th June 2026

Dragon Trails Travel Adventures ("Dragon Trails", "we", "our", or "us") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, booking systems, and related services.

By using our website or booking a tour with us, you agree to the terms of this Privacy Policy.

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1. Information We Collect

We may collect the following types of information:

 

Personal Information

When you contact us, request information, subscribe to our newsletter, or book a tour, we may collect:

• Full name

• Email address

• Telephone number

• Postal address

• Nationality

• Passport information (when required for travel arrangements)

• Emergency contact details

• Date of birth

• Riding experience and license information

• Payment-related information

 

Technical Information

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Operating system

• Website usage data

• Cookies and tracking information

 

2. How We Use Your Information

We use your information to:

• Process tour bookings and travel arrangements

• Respond to inquiries and customer service requests

• Provide travel documentation and tour updates

• Arrange accommodations, transportation, permits, and other travel services

• Improve our website and services

• Send newsletters and marketing communications (where permitted)

• Comply with legal and regulatory obligations

• Protect against fraud and unauthorized transactions

 

3. Sharing of Information

We do not sell or rent personal information to third parties.

We may share your information with:

• Hotels and accommodation providers

• Motorcycle rental suppliers

• Transportation providers

• Local guides and tour operators

• Insurance providers (when applicable)

• Government authorities and immigration agencies where legally required

• Payment processing providers

• Professional advisors and legal authorities when necessary

Information is shared only to the extent required to provide the services requested.

 

4. International Data Transfers

As an international tour operator, we may transfer personal information to service providers and partners located in different countries. We take reasonable measures to ensure that your information remains protected during such transfers.

 

5. Payment Security

Online payments are processed through secure third-party payment providers. Dragon Trails does not store complete credit card information on its servers.

We use reasonable security measures to protect financial transactions and personal data.

 

6. Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality

• Analyze website traffic

• Remember user preferences

• Enhance user experience

You may disable cookies through your browser settings, although some website features may not function properly.

 

7. Marketing Communications

We may send newsletters, special offers, and travel updates to users who have subscribed to receive such communications.

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

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8. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services

• Fulfill contractual obligations

• Meet legal, tax, and accounting requirements

• Resolve disputes and enforce agreements

When information is no longer required, it will be securely deleted or anonymized.

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9. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of personal data

• Restrict certain processing activities

• Withdraw consent for marketing communications

• Request a copy of your personal data

Requests may be submitted using the contact details provided below.

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10. Third-Party Websites

Our website may contain links to third-party websites. Dragon Trails is not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any third-party sites they visit.

 

11. Children's Privacy

Our services are not directed toward children under the age of 16. We do not knowingly collect personal information from children without the consent of a parent or legal guardian.

 

12. Security Measures

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated revision date.

We encourage users to review this policy periodically.

 

14. Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact:

Dragon Trails Travel Adventures

Email: info@dragon-trails.com

Phone: +84 936 399 556

Address: 7B - C8B Thanh Cong, Giang Vo ward, Hanoi, Vietnam

Website: www.dragon-trails.com

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We will make reasonable efforts to respond to privacy-related inquiries promptly.